Venue FAQ’s

Do you have parking?

We have an affiliation with Secure Parking, which operates in close proximity to many of our venues. To receive up to 30% off, use the code ‘merivale’ when you pre-book online. Street parking is available for all other venues, but we recommend allowing extra time on busy days.

 

What should I do if I have a severe and dangerous allergy?

We cannot guarantee 100% against cross contamination in the kitchen. So if your allergy is very dangerous, we recommend not taking the risk. All guests with an allergy are reminded to bring their epi pen as an additional precaution. Please always provide any dietary requirements while making your booking as well.

 

Can I BYO a cake to any of your venues?

You are more than welcome to bring your own cake. There is a cakeage charge of $5 per person.

 

Do any of your venues offer takeaway?

We are unable to provide takeaway from sushi e. However we do have several other venues that offer this service, including Ms. G’s https://merivale.com/venues/msgs, Coogee Pavilion for takeaway Pizza, and The Chicken Shop located in The Paddington https://merivale.com/venues/thechickenshop.

 

What is the dress code?

The dress code in each of our restaurants is smart casual. However, some guests choose to dress more formally, depending on the occasion and formality of the specific restaurant.

Restaurant Reservations FAQs

Can I be guaranteed a specific table in a restaurant?

We are unable to guarantee specific seating; however, we can make a special request and the team will do their best to accommodate you on the day.

 

What is your cancelation policy?

Each restaurant is different, so please check the specific booking terms with our reservations team. Call us on +61 2 9240 3000 and we would be happy to help.

 

I have been overcharged, how can I get a refund?

Please send an email to our head office reception at reception@merivale.com with your name, contact email, and phone number, as well as the date and time of your transaction and any other details – including payment method, or a copy of the receipt – which may assist us in locating the purchase. Our team will then investigate for you and aim to respond within 72 hours.