Restaurant Reservations Coordinator



You’ll be part of our Restaurant Reservations/Customer Service team at HQ which is one of the core departments that keeps Merivale guests up to date with what’s on across the entire Merivale group. The main focus of our team is to deliver great customer service to enhance the Merivale guest experience. You will be part of a fast paced dynamic team who have been recognised as one of Merivale’s high performing departments at HQ.

You’ll be responsible for answering a high volume of phone calls and online enquiries, meeting sales incentives, accessing the inbox emails, delegating tasks and building relationships with our restaurant managers to ensure their needs are consistently met. Additionally, you’ll be using administration skills, sending daily reservations reports and assisting in bookings for special events such as Valentine’s Day, Melbourne Cup, New Year’s eve etc

As part of our Merivale Family you’ll be joining a team where individuality means everything – we want you to bring your authentic self to work! What we expect from you:

  • Background in customer service, reservations, concierge and sales will be a great advantage
  • Outgoing and bubbly
  • Have experience working in a fast pace environment
  • Be a team player and support team goals
  • Demonstrated ability to have attention to detail
  • Solid communication skills to interact with clients and other departments
  • Passion and energy in your work


Plenty of work, great pay, ridiculous staff discounts, on-the-job training, career opportunities when you realise that you don’t ever want to leave!

Originally a fashion house, Merivale, owned by the Hemmes family, has been established in Australia for 60 years. The Hemmes family are developing and operating pioneers within the hospitality industry – owning a growing portfolio of 70 vibrant restaurants, bars, pubs, hotels and event spaces across Sydney. Merivale is built on our people and proudly employs over 3000 of the industry’s most exceptional talent.

New Day. Every Day.