Guest Service Agent

Establishment Hotel - Accommodation

The Venue | Establishment Hotel – Accomodation

A luxurious boutique hotel, with a uniquely intimate feel. 31 elegantly appointed guest rooms, including two stylish Penthouse suites, access to a private gym and Establishment’s numerous bars and restaurants. Establishment hotel offers world class accommodation for discerning travellers. Located in the middle of Sydney’s CBD, it’s a very short walk to Sydney Harbour, the Opera House and botanical gardens.

‘An achingly hip everything-under-one-roof design destination in the heart of Sydney’s buzzy business district.’
Mr & Mrs Smith

The Job:

Establishment Hotel is about to go through exciting changes and we want you to join us on the journey! We are searching for a Guest Services and Host professional to join this incredibly talented team. Working with true professionals and esteemed clientele, this is a diverse role in every sense. You will need to be an energetic person with a passion for delivering incredible service and excited to go the extra mile for guests’ satisfaction.

Core Career Experience

  • Hotel reception experience
  • Must hold a valid NSW RSA Card.

Key responsibilities include:

  • Performing check in, check out and cashiering processes in accordance to the hotel’s procedures;
  • High level guest service
  • Being actively involved in selling and promoting the hotel as well as Merivale
  • Maintaining sound knowledge on all aspects of the front office operations including reservations and rate management
  • Performing a dual role within front office and Concierge (reception, telephones, room service & concierge).

Flexibility is a MUST! Working on a 7-day rotating roster.

Stop thinking and start applying!. (Only applicants’ that have the right to work in Australia will be contacted).